Can I change my network name?

  • Updated

This article is written for: Zello Work Zello Friends & Family.

It is not possible to change the name of your network.

That said, it's recognized there are circumstances that necessitate a name modification (for example, in the event of company acquisition). In these select cases, we suggest utilizing a workaround that entails exporting current data, then using it to replicate your existing setup in a new network. 

This approach will cause minor disruption to your network users, as it requires all users to sign in to Zello with the new network name. 

Part One: Exporting Data from your Old Network

Part Two: Import Your Existing Data into a New Network

Part Three: Update your Billing Information

First responders — please email paidsupport@zello.com to transfer ZeFFR status to your new network.

Part Four: What is carried over? 

Not every detail from your existing network is replicated when that data is imported into a new network.

What is carried over

    • User list, including passwords, display names, and direct contact list.
    • Channel list, including membership and channel roles.
    • User Templates
    • Certain settings, but not all. If you are concerned about a specific setting, please email paidsupport@zello.com for assistance.

What is not carried over

      • Message Vault History
      • Location History 
      • Sign-in report data
      • Audit log data