Zello Work admins carry privileged network access. Their permissions can range from retrieval of analytics and message history to granular configuration of network and user settings.
There are three types of admins that can be on a Zello Work network: primary admin, secondary admin, and sub-admins.
Primary Admin
The primary admin is the person who initially creates the network. This admin has the highest priority of all, and is automatically given full access to the web-based management console upon sign-up. They will always retain the ability to:
- Configure network-wide settings
- Add new users (including secondary or sub-admins)
- Create channels
- Access network features such as analytics, maps, user templates, and history (if enabled)
- Access billing and subscription information
The username for the primary Admin is always admin and cannot be deleted.
Secondary Admin
Like the primary admin, secondary admins will be granted access to the management console, but their capabilities within the console will be confined to the parameters they’ve been assigned.
Depending on the settings instituted by the primary admin, the secondary admin’s configuration can include any combination of the permissions below:
| Full | Grants the ability to configure network users, settings, and channels, as well as access Analytics, Maps, and History. |
| Analytics | Grants access to the Analytics tab, which elucidates dispatch analytics such as call length, time to answer, number of active dispatchers, and the number of new calls. |
| Maps | Grants access to the network’s mapping feature. Please note the scope of this feature is dependent on your network’s subscription plan. |
| History | If Message Vault is enabled for your network, granting the secondary admin access to History will allow them to view and export network metadata. |
Additionally, the primary admin can revoke secondary admin console access at any time.
To assign users as secondary admins:
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Primary admin: sign in to your network’s management console at yournetworkname.zellowork.com
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From the taskbar, select Users. Then, click the username of the individual you’d like to assign secondary admin permissions to.
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Under User Settings > Web Console Access, select the permissions you’d like to grant the new secondary admin. See the table below for access details.
Sub-Admin
The third type of admin, known as a sub-admin, manages subsets of users (teams or groups) through the use of tags. These tags can be assigned by either the primary or secondary admin.
Sub-admins can only manage users that share their assigned tags. Subsequently, the more tags a sub-admin is assigned, the less control they have over users. For example, if a group has tags of "emergency," "dispatch," and "first-shift," only users with the same three tags will be displayed in that admin's management console.
Sub-admins can be granted full access to the console if you'd like them to closely manage users and channels. They can also be granted select access to the Maps and Analytics tabs for more targeted, specialized permissions. Please note that sub-admins cannot access the History tab at this time.