Talk Priority

  • Updated

This article is written for: Zello Work Zello Friends & Family.

What is talk priority?

If your network is relatively busy, you may find it desirable to allow certain users' messages to interrupt others'. Talk priority allows dispatchers, managers, or any other assigned user role to interrupt channel users. An admin can assign user roles one of three priorities (low, normal, high) from the management console's Channels tab, granting them interruption permissions.

Talk Priority

Behavior*

High

Interrupts Normal and Low priorities

Normal (default)

Interrupts Low priority

Low

Unable to interrupt

* Please Note: Existing timeout rules apply when users of the same priority are speaking. Emergency messages interrupt all speakers regardless of talk priority.

Assigning Talk Priority 

Talk priority is assigned by network admins when either creating or modifying roles in the console. The steps below outline the action required to either retroactively modify an existing user role's priority or establish a new role with talk priority. Learn more about user roles. 

  1. 1) Sign in to your network's management console (yournetworkname.zellowork.com) and go to the Channels tab. 
    Screenshot 2024-05-20 at 9.58.52 AM.png

    2) Click the channel you'd like talk priority assigned. Then, click the icon at the top-right corner of the channel's Roles section. 
    new role added.png

    3) Name the new role, and select your intended priority level from the Talk priority dropdown. Click Continue, then select the users you'd like assigned to the priority group. Again, click Continue. 
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  2. 1) Sign in to your network's management console (yournetworkname.zellowork.com) and go to the Channels tab.Screenshot 2024-05-20 at 9.58.52 AM.png

    2) Click the channel you'd like talk priority assigned. Scroll down to the Roles section, and click the settings icon next to the role that requires modification. 
    Screenshot 2024-05-20 at 9.16.56 AM.png

    3) Modify the talk priority as needed, then click Continue.
    modify talk priority.png