Dispatch Hub - Unable to update directly through the app

  • Updated

This article is written for: Zello Work Zello Friends & Family.

This document applies to PC versions of Dispatch Hub only.

For most users, Dispatch Hub should be able to update to the latest version of the application by clicking on the menu button, then Options, and "Check for updates", as seen below:

check for updates.png

For some users, checking for update will fail, displaying an error message like the one shown here:

error message.png

To grant the correct permissions to allow Dispatch Hub to check for and install updates, you will need to make some changes to permissions in the Resources folder in the Zello install location. By default, this folder can be found at C:\Program Files\Zello\resources\ but this may vary depending on your internal IT policy. To make changes to the permissions on this folder, you may require an IT Administrator.

To change the permissions, right click on the resources folder and select "Properties" at the bottom of the menu: 

right click properties.png

In the Properties window, click on the "Security" tab at the top, and then the Edit button in the middle of the window:

security edit.png

In the subsequent pop-up window, scroll down the list at the top of the screen and select "Users", then click the "Allow" button next to "Full control," as shown below. All checkboxes under "Allow" should automatically be selected after clicking "Full control"

full control.png

After clicking the checkbox, click OK on this window, and on the previous window. You may be prompted for Administrator permissions after clicking OK. 

Once these changes are made, you should now be able to check for updates by going to the Menu, selecting Options, and then Check for updates.