Emergency Alert Overview

  • Updated

This article is written for: Zello Work Zello Friends & Family.

Zello’s Emergency Alert feature allows users to send messages notifying a designated channel of an emergency situation with the touch of a talk screen button. When an alert is initiated, 10 seconds of audio is automatically recorded and sent alongside the user’s location to the designated channel. 

This feature ensures: 

  • Quick, easy notification of an emergency 
  • The correct people are informed of a distressing situation
  • The user’s location is known and help can be appropriately directed 
  • Frontline workers remain connected, even if working in isolation 

Please note: Location services must be enabled on the devices for a user’s location to be sent in the alert. 

What happens when an alert is sent? 

Receivers: When an Emergency Alert is initiated, the selected channel will receive an audible notification, 10 seconds of uninterrupted audio from the sender, as well as the sender’s location and a link to view that location on a map. The emergency alert will be prioritized over other incoming messages.

If you a receive an emergency alert on Dispatch Hub, your notification will look like this:

Screenshot 2024-06-17 at 5.54.29 PM.png

If you receive the alert on your mobile device, the screen will look like this:

Screenshot 2024-05-30 at 3.39.22 PM.jpeg

*Addresses redacted for demo purposes.

Senders: All messages sent to the alert initiator during an active emergency call will be marked as missed and directed to the sender’s Recents tab. Additionally, the sender is the only individual who can end the emergency alert. 

To initiate an emergency alert, press and hold the talk screen’s Emergency button. Your device will count down from five; if you don’t press cancel before the 5 seconds is up, your alert will be automatically sent. 

Screenshot 2024-06-17 at 5.56.05 PM.png

To end an alert, press the Exit button in the emergency mode banner:
Screenshot 2024-06-17 at 5.56.46 PM.png

Please note: This feature is only available on the Plus and Enterprise pricing tiers. Learn more

Admins: Enable Emergency Alerts for your network

  1. Log in to your management console at yournetworkname.zellowork.com
  2. Go to Settings > Common > Emergency Alerts
  3. Find the “Assign channel for emergency notifications” setting. From the dropdown, select the channel that you’d like to receive the Emergency Alerts. This is the channel that will receive notifications of the alert.
    Screenshot 2024-06-17 at 5.57.30 PM.png

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