When Message Vault is enabled, all messages sent over a network—voice, image, text, locations, and dispatch calls—can be accessed through the admin management console. These messages are stored on the cloud for up to 2 years, making Message Vault a beneficial option for companies that have archival and retrieval policies.
Why use Message Vault?
Message Vault allows admins to perform the following actions:
- Play voice messages, open image /locations, and read text alerts.
- Perform a filtered search for messages. These filters include date, recipient, sender, channel, and message type.
- Download voice messages/images and export related metadata
With Message Vault, network admins can easily satisfy compliance requirements, reconstruct timelines and events, and gain greater insight into their team's interactions.
Message Vault vs. Local History
Zello's Message Vault requires a network subscription of either Plus or Enterprise. It allows admins centralized access to all communications sent across their network, regardless of the device used. Messages will be stored in the cloud for 2 years.
If operating on the Core tier, users in your network will retain access to their locally-saved history, but the duration of that storage is dependent on the user's settings and device. History will not be saved in the cloud, and admins will not be able to access their network's history from the console.
Note: If desirable, admins can establish global settings pertaining to users' local history from the management console by following the pathway Settings > [Android/iOS/Desktop] > Local History. These settings will not affect Message Vault.
Using Message Vault
Message Vault can only be accessed through the admin management console.
- Go to [yournetworkname].zellowork.com
- Click History. A list of all messages sent in your network will appear.
- Use the filters to quickly and easily locate the intended message. Messages can be filtered by start date/time, end date/time, channel name, message source, sender/receiver, or media type.
- Press the blue arrow to play your message audio.
Pricing
Message Vault is included in Zello Work's Plus and Enterprise plans. See our pricing page for more information.