Customers using Message Vault can download selected messages via the management console. Additionally, admins can export metadata that provides insight into usage across your network. To access the messages in your Message Vault, simply navigate to the History tab of your management console.
Part One: Downloading messages
You can download one or multiple messages at one time. To download a single message, simply click the down arrow to the right of the play icon.
If you want to download multiple messages at one time:
1. Click the checkboxes on of the messages you are interested in.
2. Click the Download selected button.
The Download selected option creates a ZIP file that includes:
- MP3 files for voice messages
- Text files for text alert messages
- JPEG files for images
- A TSV sheet that includes a summary of the messages you downloaded:
- Timestamps in UNIX format (Here's instructions for convert UNIX timestamps to standard format)
- Message type
- Sender, recipient, and recipient type information
- Message duration in milliseconds
- Image source information
You can download all messages on the screen at once. If you want to download more than that, you will have to go to the next page. You can also filter messages[link] before downloading if you are interested in a specific subset of the messages on your network.
Part Two: Exporting Metadata
You can also Export Metadata which gives you an overview of the messages being sent in your network but does not download the messages themselves. The Export metadata option provides a CSV sheet containing:
- Timestamps
- Message type
- Sender, recipient, and recipient type information
- Message duration
- Image source information
Export metadata exports up to 1,000,000 messages. If your search results in more than 1,000,000 messages, then the option to export metadata will be greyed out, and you will need to further narrow down your results before exporting.
- Click on Export metadata to download the metadata for the most recent 10,000 messages. You can filter [link] before downloading if you are looking for metadata for a specific subset of your network activity.
Part Three: Filtering messages for download
In most cases, you are not looking to download the most recent activity on your network. You can therefore filter by one or many parameters before downloading messages. Note that for each parameter, you can only enter one search term at a time.
You can filter on the following parameters:
1. Start Date and Time and End Date and Time - allows you to filter for messages based on when they were sent. This option populates a calendar and a clock:
2. Who the message is From.
- This requires an exact match of the Username. For example, searching “use” will not populate messages from “User 1.”
3. Who the message is To.
- This requires an exact match of the Username. For example, searching “use” will not populate messages to “User 1.”
- Also returns messages that the user received in a channel
4. Message Source - opens a drop-down menu that lets you filter by whether the message was sent in a Channel, as a direct message, or as a dispatch call.
5. Via Channel - opens a drop-down menu that lets you select any of the channels in your network, along with a Search option.
6. Media Type - opens a drop-down menu that lets you filter for all voice messages, texts, images, etc. You can only select one Media type at a time.