Zello Work’s device-specific settings can be managed through the Zello menu, located in the top-right corner of the app’s home screen. To access your settings:
There are 9 categories of options available for configuration:
The available configurations in each of these sections is expanded on below. |
Profile
From the Profile section, you can view your username and network name. Additionally, you can change the following settings:
Profile Picture (1)*: Profile pictures provide an additional layer of easy identification.
Display Name (2)*: Display names are the names visible to users when an individual sends a message on their Zello Work network. Unlike usernames—which are assigned at user creation and thereafter fixed—display names can be changed at any time. They are often clearer and more intuitive than usernames, making it easier to identify exactly who is communicating.
Password (3): Your password can be reset at any point in time from the app’s settings. If you forget your password, contact your network admin. |
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*If enabled by the network admin.
Accounts
From the Accounts screen, a user can manage all Zello accounts associated with their device.
Tap the blue + button (2) to sign in to your Zello Friends & Family account or another Zello Work account. Alternatively, tap the QR code button (1) to scan a QR code for quick, easy sign-in.
Appearance
From the Appearance section, users can change the look and feel of their Zello app’s interface. Appearance options include the following:
Language
Theme
Font Size
Lock Screen Orientation |
Audio
From the Audio section, configure playback and recording parameters that optimize Zello’s audio on your device. Learn more about audio amplification settings.
Please note: if any of the below settings appear grayed out with a lock icon, they’ve been administered on a network-wide basis by your admin. They accordingly can’t be configured from your device.
Adjust volume on incoming messages |
When this setting is toggled on, incoming messages will be delivered at a higher volume after 10 minutes of inactivity. This helps ensure users don’t inadvertently miss messages that are sent while inactive. Learn more. |
Playback amplifier | Slide the toggle to the left to decrease the playback volume on your device, and to the right to increase the playback volume. |
Recording amplifier | Slide the toggle to the left to make your device’s recording audio softer, and slide the toggle to the right to make your recordings louder. |
Noise suppression | When toggled on, Zello will automatically reduce background noise. |
Apply audio mode only when a message is sent or played | When toggled on, this setting will conserve your Bluetooth headset battery. Consider turning it off if you’re experiencing message delays. |
Legacy Bluetooth mode |
Legacy Bluetooth mode affects the call setup sequence. We recommend keeping this setting configured to “auto”—this will ensure the app automatically checks against a list of known devices and responds appropriately. |
Push-to-talk buttons
Zello’s PTT button can be configured to best suit your communications environment and needs. Configuration options include: screen button settings, PTT headset settings, VOX button, and recent contact overlays. Learn more about mapping a device's PTT button.
Tip: Tap the blue + button to quickly map a new headset/device PTT button.
Screen Button
Screen button settings configure the PTT button that appears on a channel or contact’s talk screen. Tap the arrow associated with Screen button action to administer your preferred configuration. Optional configurations include:
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Headset
Configure settings for your headset, including the PTT button’s foreground behavior, mapped contact, and background behavior.
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VOX Button
VOX allows you to use Zello hands-free through voice-activated message transmission. Use this menu to configure the expected behavior of VOX mode on your device. Learn more. Please note: Admins can disable VOX mode from the console. If you're unable to configure VOX for your device, contact your network admin.
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Show button on the talk screen | Toggling this setting on is step one of using VOX mode on your device. It’ll ensure the VOX icon displays in the bottom-left corner of Zello’s talk screen. Learn more about setting up VOX mode. |
Keep VOX enabled when screen is locked | Toggle this setting on if you’d like to send messages via VOX when your device’s screen is locked. |
Activation sensitivity |
Use the slider to establish the sensitivity level (low, moderate, high, extreme) required to activate transmissions. Low activation sensitivity allows faint noises to trigger a transmission, while extreme requires very loud noises to trigger transmissions. |
Tailor activation to the human voice |
This setting is used to distinguish a human voice from other noises (e.g. a mouse click, wind, a cat’s meow, etc.), adding a layer of protection to ensure VOX mode is intentionally activated. Use the slider to establish the sensitivity level (low, moderate, high, extreme) required to activate the algorithm that distinguishes other noises from the human voice. |
Activation time (ms)* |
Activation time is the period after which VOX will begin transmitting a message once an activating noise is picked up. It is measured in milliseconds (ms). Please note that reducing the threshold increases the chance of picking up random noises. |
Deactivation time* | Once the configured time period has passed, VOX will stop message transmission. This is measured in milliseconds; please note that reducing the threshold too much may lead to premature ending of messages. |
*reminder that 1 second = 1000 milliseconds
Behavior
This section allows users to customize the behavior of their Zello app.
Start Zello when phone powers on | If enabled, Zello will automatically run when you turn on your device. |
Automatically activate a contact | This setting will automatically open a contact’s talk screen when a message is received. Configuration options include when a message is received in the background, when a message is received, or never. |
Show on incoming message | When toggled on, this setting will bring Zello to the foreground (if it is not already) when a new audio message is received. |
And turn on the screen | If enabled, Zello will unlock the device and bring the app to the foreground when a new audio message is received. |
Set Zello Status to Bust when phone is in silent mode | When your device’s volume is silenced, Zello will automatically set your status to Busy and store incoming messages in your Recents. Learn more. |
Set Zello status to Available when PTT button is pressed | Statuses configured to either Busy or Solo will automatically change to Available once you send a message if this setting is enabled. |
Save photos taken with the camera |
Toggle on to access photos taken with Zello’s camera in your device’s camera roll. |
Use system camera to take photos | Toggle on to use your device’s camera app instead of the Zello camera. |
PUSH NOTIFICATIONS | |
Enable push notifications | Push notifications ensure you’re notified of new messages, even if Zello is running in the background or your device is locked. |
Start on incoming voice message | Toggle on to automatically start the Zello app when receiving a voice message. |
WORKING IN BACKGROUND | |
Wake up the device to keep Zello connected | Toggling this setting on ensures Zello continues running in the background until force quit. |
Notifications
Users can customize when and how alerts are received, including the alert tone, vibration, and more.
Alert volume | This configuration determines the volume level messages will be delivered with. |
Push-to-talk alerts |
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Ready to send | Your device will beep when you press the PTT button to send a message. |
Talk button-up |
You’ve released the PTT button |
Incoming message | Plays at the beginning of an incoming voice message when the recipient’s status is Available. |
End of incoming message | Plays at the end of an incoming voice message. |
Delivery delayed |
Plays when delivery of your message is delayed. Learn more |
Chat Alerts |
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New chat message | Alert played when you receive either an image, location, text, or voice message. |
Text Alert | You’ve received an alert (call or channel). |
Other Alerts |
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Default Contact Selected | You’ll be notified when Zello’s talk screen switches back to your default contact. Learn more about default contacts. |
Error |
An error has occurred. These may include, but aren’t limited to, the following:
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Connection Lost |
You’ve lost internet connection. |
Connection Restored | Your internet connection has been restored. |
Bluetooth disconnect vibration | When enabled, you’ll receive an audio notification when your Bluetooth accessory or headset disconnects. |
New Conversations |
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Enable new conversation notifications |
When enabled, you’ll be notified via a visual, audio, and vibrate alert when someone starts a new conversation with you. You can add additional configurations such as sound and vibration to the alert if desired. New conversation notifications are defined as incoming messages sent after a configureable timeout period. For example, let's say I've been messaging Andrew for a while, but we stopped messaging each other for 5 minutes (the default timeout period). If he sent me a new message after that timeout period lapsed, I'd receive a new conversation notification. |
Sound | Configure your audio alerts for new conversation notifications. |
Vibration | Configure the behavior of the vibration (rapid, short, staccato, or disabled) for your new conversation alert. |
Visual Notifications |
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Show toasts while in the background | If toasts are enabled, text notifications will appear when you receive a message and Zello is running in the background. For example, if a user sends you a text message, the full message will be displayed in the notification. If disabled, you’d be notified of the message via an audible beep, but you won’t see the message. |
System notifications | Select the types of messages that result in notifications. |
History
History is locally saved on user's device. The parameters for this—i.e. how long messages are saved and their available storage space—can be configured on a user-by-user basis from the app. Please note: Admins may administer network-wide history settings from the management console. These will override device-specific settings. Automatically delete messages Voice storage size Image Storage Size Clear all |
Support
The Support section hosts links to Zello's support site, the ability to send Zello a log identifying any issues you're experiencing, and the ability to configure advanced settings. Additionally, this page provides the following important information:
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Help | Tap Help to be automatically redirected to Zello's support site. |
Report a Problem | If you're experiencing an issue with Zello, tap Report a Problem to send a log of device activity to our support team. Then, reach out to paidsupport@zello.com for assistance; we're not automatically notified when a report is submitted, so this step is crucial to receiving support. |
Adjust Permissions | Update the permissions you've granted Zello to your device (e.g. microphone permissions, location permissions, phone call permissions, draw over other apps, etc.). This will redirect you to your device's settings page for Zello. |
Advanced Settings |
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Third Party Info: | Contains legal information related to the Zello application. |