Channel alerts allow select users to send messages in a channel that are emphasized by three audible beeps and a distinct text notification upon delivery. An individual must be assigned the correct user role to be able to send a channel alert, but all users—regardless of role—can receive a channel alert. 

Channel alerts will appear in red text from a user’s History tab.

A few notes on channel alerts:

• Channel alerts will sound once for iOS/Android users; the audio is not persistent for these users.
• Channel alert’s audio notification is persistent for Dispatch Hub users, however. The audio will repeat in one-minute intervals until the DH user has cleared the notification. 
• A similar functionality is available for one-to-one messages. Learn more about call alerts. 

Admins: Enable Channel Alerts using User Roles

Channel alerts can be enabled through the configuration of a user role. Once you’ve created the role, assign it to users you’d like to grant permission to send channel alerts. 

iOS Users: Sending Channel Alerts

1. Open Zello on your device. Sign in to Zello Work with your username, password, and network name. 
   
   
2. Tap the Channels tab, then select the channel you’ve been granted alert permissions for.
   

   Note: If you’ve been granted permission to send channel alerts, your PTT screen will include a bell icon at the top-right corner. If you’ve not been granted permissions to send channel alerts, your PTT screen will not include this icon. 

   Channel alerts have not been assigned to this channel user’s role.

   Channel alerts have been assigned to this channel user’s role.

3. From the channel’s PTT screen, tap the bell icon. 
   
   

4. Select who you’d like to send the alert to—either connected users or all users—and type your alert’s message. Tap Send.
   

   Note: Previously-sent channel alerts will appear under the message box for quick selection. In the image below, I went to send a different channel alert and found my previously-sent one had been saved:
   

Android Users: Sending Channel Alerts 

1. Open Zello on your device. Sign in to Zello Work with your username, password, and network name. 
   
   

2. Tap the Channels tab, then select the channel you’ve been granted alert permissions for. 
   
   

3. Tap the down-pointing arrow to the right of the channel name. Then tap Send alert.
   
   
   

4. Select who you’d like to send the alert to—either connected users or all users—and type your alert’s message. Then tap Send.
   

Dispatch Hub Users: Sending Channel Alerts

1. Sign in to Dispatch Hub with your network name, username, and password. 
   
   
2. Go to the Channels tab. Hoover over the channel you’d like to send an alert to until a button with three horizontal dots appear to the right of the channel name. Click that button.
   
   
   
3. From the menu, select “Send alert.”
   
   

   Note: If “Send alert” isn’t displayed as an option for that channel, you haven’t been granted permissions to send a channel alert.

4. Type your alert message and click Send.