Network Management Console settings for Windows PC

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Zello Paid support

ZelloWork networks are highly customizable, allowing Admins to adjust user and device settings remotely from the Management Console. To go to your Management Console, type in your network's URL: networkname.zellowork.com. For example, if your network is named "mycompany59", the URL would be "mycompany59.zellowork.com". Sign-in with the username of admin and your password.

Accessing console settings 

  1. From the Management Console, select Settings from the taskbar.
    pc console settings.png
  2. From the right side-bar, select Desktop (Windows PC).

NOTE: Settings noted with an asterisk * below can be set as the default using the Management Console. Users can change the default setting on their device and it will stay in effect until the user logs off. Once the user logs back in, the setting reverts back to the default on the Management Console.

Desktop (Windows PC) settings

Any settings changed here affect all users on the network with Windows PCs.

General settings

Language: Selects language for the PC app.

Updates*: When there is a Zello app update, there are three choices:

  • Install automatically without user involvement.
  • Users receive a notification of an update, but they have to update it themselves.
  • Disabling updates.

Note that disabling updates can prevent your application from getting potential security updates.

Don't save password: 

Auto-away*: Check the box to turn on this feature. Based on the time set in “Auto-away timeout,” the PC app will show the user’s status as away after the user is idle for the set time.

Auto-away timeout (min)*: Enter a time in minutes to set the amount of time the app is idle before switching the user’s status to away.

Highlight unanswered calls: 

PTT key code override*Allows admin to define PTT key for the entire network, instead of configuring each device individually. This is only useful if all devices are the same.

Recording amplifier (dB)* Adjusts recording volume in decibels.

Playback amplifier (dB)*Adjusts playback volume in decibels.

Conversation timeout (seconds): This setting triggers "New conversation" behavior for an incoming message. If the time since the last communication exceeds the conversation timeout setting, Zello uses a different notification sound (called "New conversation alert") and automatically selects the user who sent the message. Otherwise the Zello app considers the user engaged in an active conversation and doesn't change the contact selection for an incoming message and uses "Incoming message alert" notification sound.

Keep-alive interval: This is the polling time between the app and the service. A longer time polling time uses less bandwidth and improves battery life for those using the PC app on a laptop. A shorter polling time keeps the user status display current and may improve connectivity. For most users, the default value should work fine. Options are s for seconds and m for minutes.

Use TCP only*Speeds sign in and improves connection reliability. However, it may delay receiving messages in real time.

Write diagnostic log: For troubleshooting, produces a log file from the PC to send to Support.

Call pre-setup: Allows faster call setup for repeated calls to the same contact. Uses more data.

Local History

Enable history: When checked, turns on the ability to store saved messages. If unchecked, it prevents the PC app from storing messages.

Protect history: Prevents history from being deleted on desktops running Zello.

Maximum history size: Limit how much space the user can store messages in history. The range is from 2 megabytes to 2 gigabytes.

 Alerts

Repeat call alert signal: When the user receives a call alert, the alert repeats every minute until the user responds. Options range from 1 time to unlimited (default).

Voice quality 

Noise suppression: In most cases, you’ll want this on. However, if the user has a noise cancelling microphone or USB speakerphone, turning off noise suppression may improve sound quality.

Samples per second: This sets the Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Packets per second: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Bitrate (bps): This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Quality: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Complexity: This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Packet loss optimization (%):This is a Speex codec setting. Refer to the Speex Codec manual for more information. It’s best to leave it as is unless you’re familiar with this.

Use VBR: Toggles variable bit rate. This uses data bandwidth more efficiently for higher quality. 

Jitter adjustment threshold (%): Controls the dynamic buffer size algorithm. Higher values reduce the chances of breaks in communication. Lower values reduce latency at the expense of increased probability of breaks in incoming messages.

Pre-buffering (ms): Defines the default buffer size for platforms that have the Jitter Adjustment Threshold. This setting is used before the algorithm has sufficient data to adjust the buffer size based on network conditions.