When an Android's notifications are silenced, your Zello Work status will automatically switch to Busy. This setting can be configured either by an individual user from their device OR by a network admin from the management console.  

• If this setting is administered from the management console, it'll be applied globally across the network. This will prevent users from configuring it via their device. To administer this setting from the console:
  
  1) Sign in to the management console at [yournetworkname].zellowork.com. 
  
  2) Select Settings from the taskbar. 
  
  3) From the Android section, locate the Set Zello Status to Busy when phone is in silent mode setting. Toggle this on or off as desired. 
  
  

  If you've previously changed this setting and want to give control over it back to the individual user, click the blue circular arrow. 
  

   

• If individual users retain control over this setting, configurations can be administered via their in-app settings. To configure this setting from the app:
  
  1) Open Zello. Tap the menu (three vertical dots in the upper-right corner) and go to Options > Behavior. 
  
  2) Toggle the setting on or off as desired. 
  
  
  

  If the in-app setting is locked (see below), it's likely your network admin has administered it globally for the network.