Limited-Access Users

  • Updated

This article is written for: Zello Work Zello Friends & Family.

Limited-access users can't send 1:1 voice messages unless they receive one first; they must receive a voice message from a specific contact to be able to send a voice message to that contact.

If a limited-access user tries to send a direct voice message unprompted, they will receive an error message on the PTT screen.

This setting is particularly useful for team and hidden channels, both of which automatically add direct contacts and enable 1:1 messages. Please note that not all channel types automatically enable 1:1 messages. Learn more about channel types.

Limiting a user's access requires the admin take two steps: turn on the Enable limited access users function in the console, then toggle off an individual user's unrestricted access setting.

 limited access user's talk screen.png

Please Note

The settings that enable limited access users restrict 1:1 messaging, but they do not affect a user's ability to send group conversations. Limited access users will retain the ability to initiate group conversations if the ad-hoc conversations setting is also enabled.

Step 1: Enable Limited Access Users

  1. Sign in to the management console at [yournetworkname].zellowork.com.
  2. From the taskbar, select Settings. Then go to Web Console > General. Toggle ON the "Enable limited access users" setting.
    Web Console settings.png

Step 2: Disable Unrestricted Access

  1. From the taskbar, select Users. Then click the username of the individual you'd like to disable access for.
    Select user.png
  2. Under the User Details panel, toggle OFF "Unrestricted Access." 
    Unrestricted access toggle.png