Mobile Sign-In Changes: Transitioning From Manual Sign-In to SSO

  • Updated

This article is written for: Zello Work Zello Friends & Family.

Zello offers enterprise clients single sign-on (SSO) for a faster, more secure, and increasingly standardized sign-in process. It is currently supported on iOS, Android, Dispatch Hub, and the Zello Work Management Console. 

Network admins enable SSO for their network by following these instructions; once SSO is live for a network, end users can sign in to the Zello app using their SSO credentials (typically a work email and password). 

To enable SSO, your admin likely had to clone your existing Zello Work account. As a result, you’ll need to sign out of your current Zello account—if you haven't already been automatically signed out—then sign in again using your SSO credentials.  Your new account should carry the same channels, settings, and contacts as your old account, but locally-saved message history may be missing.

Switching From a Manual Sign-In Account to SSO

The steps below are written for existing Zello Work users transitioning from a manual sign-in process (e.g. entering a username and password) to SSO. Because SSO leverages credentials assigned by your organization through an identity provider—for example, Microsoft, Okta, or Oracle—you’ll need to sign out of your existing Zello Work account, then sign in again via SSO. 

SSO sign-in typically involves an email provided by your organization, as well as the password associated with that email. Your sign-in credentials will accordingly differ from the manual sign in process. 

Re-signing in to Zello using SSO is the only action required of end-users in this transition. Your network admin and our support team will handle everything else. 

  • If you’ve already signed out of Zello, begin at step 3.

    1) Tap the Zello menu (three vertical dots in the top-right corner of your screen) and select Sign Out.
    Screenshot_20241113-201109.png

    Please note: As part of the network-wide transition from manual sign-in to SSO, you may lose access to the account associated with manual sign-in. For more information on if and when that happens, contact your network admin.

    2) You’ll be redirected to the Accounts screen. Tap the blue circular + button in the bottom-right corner. 
    Screenshot_20241113-141752.png

    3) Select Zello Work. Then, tap Continue with SSO.
    sign in with sso (1).png

    4) Enter your organization-provided email address, then tap Next.
    Screenshot_20241113-141845.png

    5) Enter your password, then tap Sign In.

    Screenshot_20241113-141927.png

    Reminder: Your email’s password likely differs from your previously-used Zello Work password. If sign in fails, ensure you’re entering the correct password.

    6) When you sign in for the first time, Zello may request permission to read your authentication profile. Tap Accept to complete the log in process. 
    Screenshot_20241113-142051 (1).png
  • If you’ve already signed out of Zello, begin at step 3.

    1) Open your user menu (top-left corner of the screen), then select Sign Out.
    ios sign out.png

    Please note: As part of the network-wide transition from manual sign-in to SSO, you may lose access to the account associated with manual sign-in. For more information on if and when that happens, contact your network admin.

    2) Tap the blue + icon at the top-right corner of your screen. Select Add an existing account.
    add existing account ios.png

    3) Open the Zello Work tab and select Continue with SSO.
    IMG_5245.PNG

    4) Enter your network name, then tap Continue.
    IMG_5246.PNG

    5) Enter your organization-provided email, then tap Next.
    IMG_5247.PNG

    6) Enter your password. Select Sign In. 
    IMG_5275.PNG

    Reminder: Your email’s password likely differs from your previously-used Zello Work password. If sign in fails, ensure you’re entering the correct password.

    7) When you sign in for the first time, Zello may request permission to read your authentication profile. Tap Accept to complete the log in process. 
    IMG_5276.PNG

To Note

  • While the screenshots provided in this article showcase sign-in via Microsoft, the steps will generally apply to any SSO provider supported by Zello.
  • Your network admin can provide additional details about the timing of your network's transition to SSO. 
  • Your network's admin will likely delete the Zello Work account previously accessed via manual sign in (i.e. username and password). The timeline for doing so is at their discretion.